Refund policy

Everything a Pro subscription delivers is visible before you pay: the live search shows the actual notices we hold, and the free plan sends the same matches as a weekly digest. Please use both to check that your keywords, markets and category produce the tenders you expect. Match quality depends on the settings you choose, and you can change them at any time from your dashboard.

Cancel any time from Dashboard, then Billing, which opens the secure portal of our payment provider, Dodo Payments. Cancellation stops the next charge; your Pro features continue until the current period ends. We do not pro-rate or refund the unused part of a period.

We refund the most recent charge, in full, in these cases:

• Duplicate or mistaken charge. You were charged twice for the same period, or charged after a cancellation that our payment provider recorded before the renewal date.
• Service failure on our side. Our delivery records show that we did not send you any Pro alert for seven or more consecutive days of a paid period because of a fault in our systems (for example an outage or a bug), and the fault was not caused by your settings (a profile with no matching notices, a paused profile, an unsubscribed address, or a full or blocking mailbox).
• Where the law requires it. For example, consumers in the EU and UK have a statutory right to cancel within 14 days of starting a subscription. Because you ask us to start the service immediately, we may deduct a proportionate amount for the days the service was provided, as the law allows. Nothing in this policy limits rights you have under applicable consumer law.

• You did not open, read or act on the alerts we sent. We can show that an alert was sent from our systems; we cannot know whether it was read, and delivery is not conditional on it.
• You changed your mind, forgot to cancel, or no longer need the service part-way through a period.
• Your profile produced few or no matches. Matches depend on the keywords, markets and category you chose, all of which you can preview for free and change at any time.
• You did not win, or chose not to bid for, any tender. BidHeron finds and summarises opportunities; it does not take part in bids.
• The official portal changed, withdrew or corrected a notice after we relayed it. We link every notice to its official source and it remains the authority.
• An AI summary or fit score was imperfect. Summaries and scores are aids to reading, generated automatically and labelled as such; the official notice text is always one click away.

Use Dashboard, then Billing, then Request a refund review, or email support@bidheron.com from the address on your account, stating which case above applies. We reply within five business days. Approved refunds are issued by Dodo Payments to the original payment method; banks typically show them within 5 to 10 business days.

Please contact us before disputing a charge with your bank. A chargeback filed against a charge that matches this policy is treated as a breach of the Terms and may result in the account being closed.

We may update this policy. The version in force is the one published here on the date of the charge in question. Material changes are announced in the digest footer at least 14 days before they take effect.