Refund policy

Everything a Pro subscription delivers is visible before you pay: the live search shows the actual notices we hold, and the free plan lists every match on your dashboard and emails up to 20 new ones a week. Please use both to check that your keywords, markets and category produce the tenders you expect. Match quality depends on the settings you choose, and you can change them at any time from your dashboard.

Cancel any time from Dashboard, then Billing, which opens the secure portal of our payment provider, Dodo Payments. Cancellation stops the next charge; your Pro features continue until the current period ends. We do not pro-rate or refund the unused part of a period, except as below for yearly payments.

You can cancel the yearly plan at any time and get back the months you have not used. We refund what you paid for the year, minus US$19 (the monthly price) for each month that has started, and the tax on the refunded amount is returned in the same proportion. The subscription then ends and your account moves to the free plan.

Example: you paid US$102.60 for the year (US$171 with a launch code) and cancel after 2 months. We refund US$102.60 − 2 × US$19 = US$64.60, plus the tax on that amount.

If the months used cost as much as you paid, there is nothing left to refund; cancelling then simply stops the next renewal, and Pro stays on until the end of the year. If you are a consumer in the EU or UK and cancel within 14 days of a yearly payment, we refund that payment in full. To cancel with a refund, use Dashboard, then Billing, then Request a refund review (cancelling in the payment portal stops the renewal but does not refund).

We refund the most recent charge, in full, in these cases:

• Duplicate or mistaken charge. You were charged twice for the same period, or charged after a cancellation that our payment provider recorded before the renewal date.
• Service failure on our side. Our delivery records show that we did not send you any Pro alert for seven or more consecutive days of a paid period because of a fault in our systems (for example an outage or a bug), and the fault was not caused by your settings (an alert with no matching notices, a paused alert, an unsubscribed address, or a full or blocking mailbox).
• Where the law requires it. If you are a consumer in the EU or UK, you can cancel within 14 days of your first payment and we refund that payment in full. Nothing in this policy limits rights you have under applicable consumer law.

• You did not open, read or act on the alerts we sent. We can show that an alert was sent from our systems; we cannot know whether it was read, and delivery is not conditional on it.
• You changed your mind, forgot to cancel, or no longer need the service part-way through a period.
• Your alert produced few or no matches. Matches depend on the keywords, markets and category you chose, all of which you can preview for free and change at any time.
• You did not win, or chose not to bid for, any tender. BidHeron finds and summarises opportunities; it does not take part in bids.
• The official portal changed, withdrew or corrected a notice after we relayed it. We link every notice to its official source and it remains the authority.
• An AI summary or fit score was imperfect. Summaries and scores are aids to reading, generated automatically and labelled as such; the official notice text is always one click away.

Use Dashboard, then Billing, then Request a refund review, or email support@bidheron.com from the address on your account, stating which case above applies. From the billing page you get a ticket number straight away and can follow the request or withdraw it there; and we email you our decision within five business days. Approved refunds are issued by Dodo Payments to the original payment method; banks typically show them within 5 to 10 business days. An approved refund normally also ends the subscription, so you are not charged again, and the account moves to the free plan.

Please contact us before disputing a charge with your bank; a refund request is quicker for you. When a chargeback is opened we cancel the subscription so no further charge is taken, and a chargeback filed against a charge that matches this policy may result in the account being closed.

We may update this policy. The version in force is the one published here on the date of the charge in question. We email account holders at least 14 days before a material change takes effect.