Replacement of Corporate Telephony and Contact Centre Environment
Link Group
Key facts
- Buyer
- Link Group
- Category
- Telecommunications
- Deadline
- No published deadline
- Value
- Not published
- Published
- 11/11/2026
- Source
- Find a Tender
In short
Link Group wants a cloud telephony and contact centre as a service solution. The contract covers migration, implementation, training and ongoing support.
Written by a model from the notice text. The official notice is the authority.
From the notice
Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be deliver…